terms and conditions

Terms and conditions of the online store goodmoodsport.com

I. Seller identification data

The online store goodmoodsport.com operating at www.goodmoodsport.com is run by:

gm premium partners sp. z o.o.
Registered office address: Lniana 8/57, 91-158 Lodz, Poland
KRS registration number: 0001172328
Tax identification number (tax ID): 9472016817
REGON statistical number: 541696209
EU VAT payer status: yes
Contact e-mail: gm@goodmoodsport.com

II. Definitions

• online store – the store operating at www.goodmoodsport.com offering goods via the internet, acting as an intermediary in a dropshipping model.

• client – a natural or legal person using the services of the store.

• consumer – a natural person purchasing for purposes unrelated to their business or professional activity.

• entrepreneur with consumer rights – a natural person purchasing for business purposes but lacking professional character in relation to the specific contract.

• order – the client’s declaration of intent to purchase products offered in the store, submitted via the website.

• sales contract – a contract concluded between the store and the client upon confirmation of acceptance of the order.

• order fulfilment time – the period during which the store transfers the order to its dropshipping partner who then prepares and ships the product.

• working days – monday through friday excluding public holidays.

• payment provider – a third party facilitating electronic payment transactions.

• courier – a party responsible for delivering goods to the client, appointed by the dropshipping partner.

• dropshipping partner / supplier – an external entity responsible for warehousing, assembling, and shipping ordered products to the client.

• warehouse – the location where products are stored, managed by the dropshipping partner.

III. Placing orders

1. Orders can be placed 24/7 through the website www.goodmoodsport.com.

2. Placing an order requires reading and acceptance of these terms and conditions.

3. The order includes:

   • selected products and quantities,

   • preferred delivery method,

   • payment method,

   • delivery address,

   • billing details (if applicable).

4. Before submitting the order, the client may review and modify order data and the total purchase cost (including prices, taxes, and delivery costs).

5. Order modifications or cancellations are possible only until the order is transferred to the dropshipping partner.

6. Technical requirements: placing orders requires a modern browser with cookies and javascript enabled and an active e-mail account.

IV. Order confirmation and contract conclusion

1. Placing an order constitutes a purchase offer by the client.

2. The store confirms acceptance of the order via e-mail including its summary — at that time, the sales contract is concluded.

3. If the order cannot be fulfilled (e.g., product unavailable at the partner), the store will immediately notify the client and offer alternatives or contract withdrawal.

V. Order fulfilment and delivery

1. The store does not manage product inventory and forwards each order to its dropshipping partner for fulfilment.

2. Order fulfilment time covers the period of transfer to the partner and the partner’s preparation and shipment of the product.

3. If the order includes products from multiple partners, shipment occurs once the entire order is ready.

4. Payment by bank transfer may extend fulfilment time by the payment clearance period.

5. Delivery is carried out by couriers indicated by the dropshipping partners. The client selects delivery options at order placement but the partner is ultimately responsible for logistics and choice of carrier.

6. Shipping costs are determined by dropshipping partners and are always displayed to the client before confirming the order and visible in the cart.

7. Upon delivery, the client should inspect the goods and completeness in the courier’s presence and report any damage or shortages by signing a damage report. The dropshipping partner is responsible for packaging and shipment condition.

8. Shipments over 30 kg are delivered curbside from the courier’s vehicle, not to client premises.

VI. Payments

1. The store accepts payments via bank transfer, online payments, including credit/debit cards and PayPal.
2. Payment via standard bank transfer should be made using below datas:
   Recipient – gm premium partners
   IBAN – PL42 1140 2004 0000 3012 2573 3220
   BIC/SWIFT – BREXPLPWMBK
3. Online payment processing services for the store are provided by:

• Paysera lt, uab, registered in Lithuania, Pilaitės pr. 16, LT-04352 Vilnius, company number 300060819, VAT ID LT100001261114. Online payment transactions are securely processed by paysera. By completing a purchase, the customer agrees that their payment details may be processed by Paysera in accordance with Paysera’s terms and conditions and privacy policy, accessible at “www.paysera.lt/v2/en-LT/index”
• Stripe Payments Europe, limited, registered office at 1 Grand Canal Street Lower, Dublin 2, Ireland, company number 513174. Online payment transactions are securely processed by Stripe. By completing a purchase, the customer agrees that their payment details may be processed by Stripe in accordance with Stripe’s terms and conditions and privacy policy, accessible at “www.stripe.com”.
• PayPal, inc., registered in the state of Delaware, United States of America, company number 77-0510487. All PayPal payment transactions on this website are securely processed by PayPal. By completing a purchase, the customer agrees that their payment details may be processed by PayPal in accordance with PayPal’s terms and conditions and privacy policy, accessible at “www.paypal.com”.

4. Customers’ payment data shall be processed exclusively by the indicated payment service providers in compliance with their applicable security measures and privacy policies. The store does not retain full payment card data of customers.
5. Order processing begins only after payment confirmation is received.
6. The client is responsible for providing accurate billing data; the store is not liable for incorrect data provided by the client.

VII. Right of withdrawal and returns

1. Consumers and entrepreneurs with consumer rights have the right to withdraw from the contract within 14 calendar days from the date of receipt of the goods without giving reasons.

2. This right applies to the entire or partial order.

3. To exercise this right, clients must submit an unequivocal statement (e.g., e-mail or letter) to the store.

4. The deadline is met if the statement is sent before the 14-day period expires.

5. Clients bear direct costs of returning the goods unless otherwise agreed by the store.

6. Refunds are made promptly, no later than 14 days from receiving the withdrawal statement or returned goods (whichever is first). The store may withhold refund until goods are physically received by the store or its dropshipping partner.

7. Returned goods should be complete, undamaged, including accessories and packaging unless changes were necessary to examine the goods.

8. Withdrawal rights do not apply to goods made to individual specifications, perishable goods, sealed goods unfit for return after opening due to hygiene or health reasons, inseparably mixed goods, or software if the seal is broken.

9. Detailed return instructions, including forms and procedures, are available in the “returns and complaints” section on the website. Clients will be informed of the correct return address, which may be the store or the dropshipping partner’s warehouse.

VIII. Complaints and warranties

1. The store is responsible under statutory warranty for defects for 2 years from delivery.

2. Warranty covers non-conformity and physical or legal defects of products.

3. Warranties granted by the product’s manufacturer or distributor can be claimed either directly or through the store acting as an intermediary.

4. Complaints should be submitted in writing or by e-mail to the store.

5. The store processes complaints within 14 calendar days of receipt.

6. Clients must allow goods examination by the store or dropshipping partner.

7. The store is not responsible for defects caused by improper or unintended use.

8. Consumers may use alternative dispute resolution options, such as the EU ODR platform or consumer protection authorities.

9. Full procedures, consumer rights, and complaint forms are available in the “returns and complaints” section. The store undertakes to mediate complaints with the dropshipping partner but remains liable to the client for complaint resolution.

IX. Proof of purchase and invoices

1. By accepting these terms, clients agree to receive electronic invoices as regulated by applicable law.

2. Invoices are sent to the e-mail address provided by the client.

3. Failure to notify the store about e-mail changes is deemed delivery of correspondence.

4. Clients may withdraw consent to electronic invoicing at any time, reverting to paper invoices.

5. Invoices are issued by the store, as the party to the sales contract.

X. Data protection (GDPR) and privacy policy

1. The data controller is gm premium partners sp. z o.o.

2. Personal data is processed in compliance with the general data protection regulation (GDPR) and national laws.

3. Provision of personal data is necessary to perform the contract and use store services.

4. Detailed information on data processing, client rights, purposes, legal bases, and data retention periods is available in the “privacy policy” section on the website.

5. Clients have rights of access, correction, deletion, processing limitation, data transfer, and objection.

6. Data protection officer’s contact: gm@goodmoodsport.com.

7. The store applies appropriate technical and organizational measures to protect personal data.

XI. Cookies

1. The store uses cookies to improve website functionality, tailor content, analyze traffic, and enable purchasing processes.

2. Detailed cookie policies, management instructions, and consent mechanisms are available in the “privacy policy” section on the website.

3. Using the store site means consent to cookie usage according to the privacy policy.

XII. Final provisions

1. These terms and conditions are effective from 1.08.2025.

2. The store reserves the right to amend these terms, informing clients at least 7 days before changes take effect (e.g., by e-mail or website announcement).

3. Changes do not affect rights acquired under previous terms.

4. Disputes arising from sales contracts will be resolved by courts competent for the seller’s registered office, except consumers may choose jurisdiction according to law.

5. Consumers can use alternative dispute resolution via the EU ODR platform available at https://ec.europa.eu/consumers/odr.

6. The store does not accept cash on delivery returns.

7. Product names are used for identification purposes only and may be protected by industrial property rights.